User Satisfaction Profile of an Outpatient Physical Therapy Service

Analysis of the user satisfaction level in a public physical therapy service.

BACKGROUND The concepts of quality management have increasingly been introduced into the health sector. Methods to measure satisfaction and quality are examples of this trend. OBJECTIVE This study aimed to identify the level of customer satisfaction in a physical therapy department involved in the public area and to analyze the key variables that impact the usersâ€(tm) perceived quality. ME...

An Outpatient Physical Therapy Intervention Program

Investigating Effect of Service Encounter, Value, and Satisfaction on Word of Mouth: An Outpatient Service Context

This study investigates the relationships among service encounter, service value, patient satisfaction, and word-of-mouth (WOM) intention from the viewpoint of interactive marketing. Data were collected using a questionnaire survey. A total of 372 questionnaires were obtained and 350 of these questionnaires were valid (94.09%), and a structural equation model was used to analyze the data. This ...

[Factors that influence outpatient service user satisfaction in a low-income population: a population-based study].

AIM To measure the prevalence of overall satisfaction with the previous medical consultation and their associated factors, among adults aged 20 years or more, in a city located in southern Brazil. METHODS A cross-sectional population-based study was performed in Porto Alegre, RS, Brazil, from July to December 2009. Systematic sampling was used with a probability proportional to the size of ea...

Measurement Properties of Physical Therapy Patient Satisfaction Questionnaire in an Iranian Musculoskeletal Population

Background: A valid and reliable tool that could measure patient satisfaction with physical therapy care for Persian-speaking patients will improve communication and enhance the involvement of people in research on health care quality and disparities. We aimed to evaluate the psychometric properties of the Persian version of the physical therapy patient satisfaction questionnaire (PTPSQ). Meth...